GENERAL TERMS AND CONDITIONS

DANTRAVELTOURS WELCOMES YOU AND, THANKING YOU FOR YOUR PREFERENCE, INFORMS AND INVITES YOU TO TAKE NOTE:

GENERAL AND SUPPLEMENTARY CONDITIONS OF THE TOURISM SERVICES CONTRACT OF DANTRAVEL EVT. LEG 17.724

We kindly ask you to read carefully, and should you have any questions, feel free to consult us. We are at your service to advise you and provide any necessary information.

SERVICE REPORTS AND RATES:

In all cases, these are indicative and do not constitute a confirmation. Service requests shall be governed by the following terms and conditions:

A) REQUESTS AND PAYMENTS:

1. Payments made before the definitive confirmation of services by the Agency are considered reservations towards the final amount. The definitive confirmation of services and their respective final prices will occur upon full payment of the agreed price, issuance of tickets and/or service orders (vouchers), and the corresponding billing.

2. The price and/or reservation of services included in the tour or individual services requested are subject to change without prior notice in case of alterations to the services, cost modifications, or currency exchange rate changes for reasons beyond the parties’ control.

3. Credit operations must meet their specific requirements. The interested party must make payment of the price and outstanding balances within the deadlines and conditions agreed upon with the financing banking entities. The Agency assumes responsibility for providing professional information on all the products and services it markets, including trip details and passenger documentation requirements to enter or transit through the selected destination outside Argentina, as well as visa and other immigration requirements.

4. At the time of quoting, the website and/or sales executive will show, display, and/or offer the most economical fare available at the time of inquiry found in the GDS (Global Distribution System for airline and/or land service reservations). These fares generally do not allow changes or refunds. At the sole discretion of the provider, changes may be permitted with penalties and/or fare differences, or refunds with penalties, which are beyond this company's control. Since 2020, promotional fares referred to as "superflex" or similar have been introduced. The passenger acknowledges that purchasing this promotional fare entails the conditions and limitations set forth by the carrier, operator, or service provider.

5. Service quotations will be in foreign currency when services are provided abroad (cf. Res. 7/2002), including flights through block-offs or chartered arrangements. Payments will be received in pesos at the prevailing exchange rate at the time of payment and will be deducted from the total amount quoted in foreign currency. The balance will be paid in pesos at the prevailing exchange rate at the time of its effective crediting into the accounts provided by this company. If the passenger chooses to pay in foreign currency, in the event of cancellation, refunds will be made in legal tender (cf. Art. 765 CCyCN).

6. Passengers paying in cash are subject to the provisions of Res. 3825/2015 AFIP and any future regulations issued in this regard. Those paying for services provided abroad are aware of currency restrictions due to governmental measures beyond this company's control. The norms of Res. Gral AFIP 4815 regarding tax withholdings must be adhered to.

B) PRICES INCLUDE:

The services specified in the itinerary corresponding to the contracted package, such as:

• Round-trip transportation, when explicitly included in the service details, specifying the type, characteristics, and category of the service (regular, charter, or block-off system) with or without layovers and/or connections.

• Traveler assistance, as specified in the respective voucher, where applicable.

• Accommodation at the hotels mentioned in the itinerary or others of equal or higher category (in case of changes), in single, double, or triple rooms, as per the number of passengers, with private bathrooms and taxes included, unless expressly stated otherwise. Note that cities or countries charging overnight taxes directly to the passenger are exceptions.

• Meals as indicated on each occasion.

• Visits and excursions mentioned in the itinerary.

• Transfers to and from airports, terminals, and/or hotels, as specified.

• Accommodation duration will be indicated in the service voucher, considering that hotel stays are calculated from 3:00 PM and end at 12:00 PM the following day, regardless of arrival or departure time. If local regulations indicate earlier check-out times, the passenger must comply with them, and the company is not responsible for modifying such conditions.

• Hotel regulations regarding occupancy time, additional charges, and functional limitations in triple rooms are accepted by the passenger, releasing the hotel, the agency, and/or the wholesaler operator from any responsibility.

• Special notes for U.S. and Mexico: Rooms typically include two queen-sized beds, accommodating up to four people at the same rate. DBLFP rates apply to rooms with up to two adults and two children under 12.

• The classification of hotels included in itineraries is based on official local ratings and administrative criteria beyond the company’s control.

 

C) SERVICES OR ITEMS NOT INCLUDED:

1. Extras, beverages, meals, laundry, tips, personal expenses, excess baggage fees, phone calls, boarding taxes, tolls, online check-in penalties, and any unspecified items.

2. Entry fees to museums, archaeological sites, attractions, national parks, optional excursions, local tourism taxes, additional costs due to cancellations, delays, or unforeseen circumstances.

3. Meals during transit, unless explicitly included in the program.

4. Interest and costs of credit operations.

5. Visa fees and authorizations required for entry into certain destinations.

6. Costs for extended services due to voluntary requests, force majeure, or uncontrollable events.

7. Fuel, tolls, optional or mandatory insurance for car rentals, unless expressly indicated otherwise.

8. Seat selection fees for flights. The agency will request the passenger’s preferred seating but does not guarantee allocation by the airline.

9. Traveler assistance services, which passengers must select based on their destination and needs.

D) LIMITATIONS TO THE RIGHT OF STAY:

The company reserves the right to remove any passenger from the tour or services if their disruptive behavior, health condition, or other grave reasons endanger the group or jeopardize the success of the trip. Passengers are expected to maintain good conduct and respect fellow travelers, staff, and facilities. All required health and safety protocols must be followed, including tests or documents mandated by authorities or service providers.

E) DOCUMENTATION: For international travel, the agency informs the passenger and the passenger must pay special attention to the current legislation in each case regarding the selected destination. This company has clearly and reliably informed the passenger in advance about the requirements set by the immigration, customs, and/or health authorities of the destinations included in the tour. It is the passenger's sole responsibility to have the personal documentation required by the authorities at each destination. The passenger is under an absolute obligation to obtain and present the required documentation when requested by the immigration, police, and/or health authorities or others in charge, depending on the type of trip chosen. The passenger must apply for the required health passport for travel origin and/or destination at their own expense. The passenger is responsible for properly informing themselves about the necessary documentation, visas, vaccinations, and immigration requirements of foreign countries. Since the passenger has been informed and has the duty to inform themselves, no responsibility will be assumed for deficiencies of any kind in documentation, processing, lack of visas, errors in issuing personal documents, passport validity, and/or other travel documents, permissions for minors, etc. In the case of documentation not properly presented, visas, and/or vaccinations preventing the passenger from entering, exiting, staying, or transiting through a country, the conditions outlined in the "Changes or Modifications" section will apply. Passengers without valid travel documents may apply for their passport and/or other documents according to the specifications indicated on the following site: https://www.argentina.gob.ar/tramitar-el-pasaporte. In some Argentine airports, it is possible to process the passport instantly. Check: http://www.mininterior.gov.ar/NuevoPasaporte/al-instante/al-instante.php. For more information on whether a visa is required for your destination country, please refer to: https://www.cancilleria.gob.ar/es/servicios/documentacion/visas-para-argentinos. If the passenger has a nationality other than Argentine, they must inform the company and request information on the requirements for their nationality at the destination. If traveling with minors, passengers must carry all documentation required by the immigration authority. Please consult the website: http://www.migraciones.gov.ar/accesible/indexA.php?doc_pais (Children, Adolescents, and Procedures tab). It is recommended to consult the official travel medicine information services: http://msal.gob.ar/viajeros and the Argentine Ministry of Foreign Affairs for measures and requirements for each destination. It is the passenger’s responsibility to pay particular attention to the information provided by the travel agent about the selected destination and the safety protocols of hotels, shipping companies, and airlines, especially post-pandemic, as these measures may vary substantially based on the evolution of the health situation in each country. The passenger is responsible for correctly providing the travel agency with all their personal details and those of the people traveling with them, including full and correct names, nationality, required document numbers and types, and any other requested information according to the destination. They must inform if passports and/or other required travel documents are up to date, in proper condition, legible, and in good condition, as well as the necessary contact information requested by airlines, transport providers, and/or operators for security purposes and in compliance with international PNR regulations. The passenger is also obligated to inform the travel agency in writing about any special needs required during flights, airports, and excursions. Depending on the selected travel destination, some places, excursions, and/or locations may have difficulty or impossibility of access for people with reduced mobility, which may result in certain excursions being unavailable or affected by the local tour operator. In such cases, as established by Law 25,643, passengers will be informed about which tours or excursions may be prevented or affected. Services not provided due to this circumstance are non-refundable.

To travel abroad from Argentina, minors under 18 years of age must have explicit authorization in accordance with Law 26,994 and the DNM regulations, granted by both parents before a National Public Notary with legalization from the corresponding Public College (for CABA, see the electronic registry for Minor’s Travel Authorizations at https://www.argentina.gob.ar/procedimiento-para-ninos-ninas-y-adolescentes); Argentine and foreign consuls. It must be legalized before the Ministry of Foreign Affairs and Worship or Apostilled. Please consult the Ministry of Foreign Affairs and Worship website (Travel authorizations for minors exempt from consular legalization. These are issued in Brazil, Chile, Paraguay, and Uruguay); Civil Status and Capacity Authorities, National Directorate Agents, Justices of the Peace; other administrative and judicial authorities authorized to certify signatures according to the norm that grants them this habilitation, competent judges.

If the minor is traveling with both parents, in addition to identity documents and visas for the whole family, the original marriage certificate (original) or legalized birth certificate must be shown to justify the filial relationship, judicial adoption testimony, or other public instrument that certifies the relationship or guardianship or digital DNI where both parents' filiations appear.

If the minor is traveling with one parent or guardian, in addition to the requirements mentioned above, they must show, before the national immigration authority, the authorization from the parent who is not traveling, granted before a National Public Notary, with their signature legalized, and/or in the above-mentioned offices. If one of the parents has passed away, a death certificate must also be provided.

For more information, passengers should refer to: http://www.migraciones.gov.ar/accesible/indexA.php?doc_pais (Children, Adolescents, and Procedures tab)

Due to international regulations, all travel documents must have a current photo of the minor corresponding to the identity document. For travel permits to English-speaking countries, the exit permit from Argentina must be translated by a certified public translator and their signature duly legalized before the local Translator’s College. The mentioned sites for obtaining information in each case are just suggestions and may be modified without prior notice. Both the agency and the passenger are responsible for obtaining information from the relevant official bodies. From September 7, 2020, the National Directorate of Migrations has established new conditions for entering and leaving the country. All passengers must complete the sworn declaration, which can be downloaded from the following link: http://ddjj.migraciones.gob.ar/app

This company will not be responsible for the processing and validity of the traveler's and companions' documents, nor for any inconvenience that may arise due to this, and the passenger will bear all costs related to delays and/or abandonment of the trip caused by lack or deficiencies in the necessary documentation for its execution.

F) CANCELLATIONS: 1) In the case of cancellations affecting firm services contracted by the agency, any refund requested before the trip will be subject to the contractual conditions of the respective service providers, hotels, and/or operators at the destination. In all cases requiring a refund, the agency may retain the cost of incurred expenses plus a 10% commission on services contracted with third parties, as per Art. 21 Dec. 2182/72. Cancellation deadlines will begin from the moment the agency receives notice of the trip cancellation. Amounts resulting from penalties for cancellations under any circumstance or deposits for signing up for the tour or circuit are non-refundable, will not be compensated, nor applied to future bookings.

For airline ticket sales, the norms of the Air Transport Contract apply, especially the conditions set by each airline in the base fare purchased by the passenger, considering that the lowest available fare with restrictions is always quoted.

1. In case of cancellations of credit-based operations, no refunds will be made for the amounts paid to the travel agency for reports, administrative costs, stamps, and interest, if applicable.
    

2. In all cases, special attention must be given to the contractual conditions of the respective service (e.g., hotels, cruises, ski resorts, insurance, national or international air services, chartered or regular, etc.), as well as for special events (New Year's Eve, Carnival, Mardi Gras, Boat Show, Fairs, Congresses, etc.), as each case and provider imposes their specific conditions of engagement. In the case of special events, cancelled hotel services will not be refunded.
    

3. For irregular flights, charter flights, or flights where the Travel Agency holds a BLOCK OFF, the regime established by the carrier will apply, in accordance with the respective air transport contract (Montreal Convention, Res. 1532/98 M.E.O. and S.P., and National Decree 1.470/97). In the case of group travel, the terms and conditions will be previously communicated to the agency and travelers regarding deadlines and payment methods set by the carrier. In case of flight delays, the specific rules of the Air Transport Contract will apply. If the passenger fails to present themselves for boarding and/or taking the services established on the specified day, time, and place, they will be considered a "NO SHOW" and lose the total value of the air service, as per aerocommercial regulations. Likewise, if they do not show up for land services or hotel services, regardless of the reason, the respective contract conditions will apply.
    

4. In the case of cancellations due to the failure to meet the minimum group size for the excursion to take place, or any other justified reason, passengers will only be entitled to a refund of amounts paid up until the moment of notification. An excursion may be cancelled if one of the circumstances outlined in Art. 24 of Decree 2182/72 occurs.
    

5. Passengers who voluntarily cancel any of the contracted services during the trip will not be entitled to any refund or compensation for the voluntarily canceled services.
    

6. The refunds or reimbursements in case of travel cancellations due to reasons inherent to the passenger will be subject to the following penalties, unless the provider establishes other conditions for the specifically contracted service, which will be informed at the time of booking:
    

• More than 30 calendar days before the start of services: 40% of the total purchase amount.

• Between 29 and 15 calendar days before the start of services: 50% of the total purchase amount.

• Between 14 and 5 calendar days before the start of services: 70% of the total purchase amount.

• Between 4 calendar days before and the final date of services: 100% of the total purchase amount.

These penalties apply regardless of those established by the operator and/or service provider in their General Terms and Conditions and those communicated in case of services with different penalties than those listed. Amounts resulting from cancellation penalties under any circumstance or deposit payments for reservations will not be refunded and will not be compensated nor applied to future bookings. For airline ticket sales, the terms of the Air Transport Contract apply, especially the conditions established by the airlines in the base fare purchased by the passenger. In the case of maritime services, the conditions established by the Shipowner and/or ship operator apply, regarding travel conditions and cancellation penalties.

G) NON-REGULAR TRANSPORT / CHARTERS: The provisions established in the previous section apply. Notwithstanding this, in these cases, only the proportion of the price corresponding to land services (such as accommodation, meals, and excursions) will be refunded, if applicable, as determined by the organizer, depending on the way in which the service provider operates. Since the passenger has been duly informed by the Travel Agency of all the details of the trip in the first document or information issued by the company, and since air carriers and/or transporters may, for reasons of better service, alter schedules, postpone and/or cancel services, change amenities and/or equipment used, etc., the Travel Agency assumes no responsibility beyond providing the necessary information. It is stated that in the case of air transportation, the regulations governing the air transport contract and its limitations apply, in accordance with the Montreal Convention, Law 26,451, Resolution 1532/98 MEOySP and its amendments, National Decree 1,470/97; in the case of land transport, the regulations of the Civil and Commercial Code of the Nation, Law 26,994 apply. It is also noted that the air transport ticket is valid for one year from the date of issuance, regardless of the departure and return dates, and that once issued, it constitutes the only contract between the carriers and the passenger. It is essential that the passenger, along with reserving and paying for other services, purchase insurance that covers transportation cancellation fees. To enforce this, the passenger must submit the relevant claim to the respective insurance company.

In accordance with the applicable laws, when transportation is carried out by air, land, locomotion, lake, river, or sea means, the traveler expressly submits to the regulations of each contract. Therefore, indemnities payable by the responsible parties will be paid directly to the beneficiaries, interested parties, or legal representatives, in the currency, time, and place determined by the service provider, subject to the limitations set by the regulations in each case. Airports are subject to traffic, operational, weather, and sanitary conditions; the schedules are approximate. Nevertheless, the passenger must strictly adhere to the schedules set by the airlines and/or transporters regarding check-in times at the boarding counters. Consequently, the passenger is expressly notified that departure and arrival times are tentative and could be modified by the transporter or airport authorities. Therefore, the Travel Agency is exempt from any responsibility due to such contingencies and their impact on the passenger's itinerary. The Travel Agency is not responsible in any case for delays, schedule changes, or cancellations of flights, nor for any expenses arising from such situations, given the specific legislation regarding air transport. Passengers who fail to show up for boarding will irreversibly lose the amount paid and the possibility of making changes or claims regarding reservations with blocks and/or charters. Any claim regarding air services must be processed through the following link: http://www.anac.gov.ar/anac/web/index.php/2/185/tramites/reclamos-quejas. The luggage allowed on flights is determined by the fare chosen by the passenger and, in the case of circuits, will be one suitcase per passenger. It is subject to the limitations and regulations regarding weight and size imposed by the transporters according to the means of transport used. In all cases, it is transported at the passenger's own risk. Passengers are advised to check the weight limits allowed by the transporting airlines, as different carriers may have different weight allowances and/or dimensions for carry-on and checked luggage, especially if flights are operated by different companies or not all services are booked under a single reservation. The passenger is responsible for guarding their carry-on luggage and/or unregistered luggage during the entire transportation period, as the carriers are not liable, according to current legislation. The Travel Agency is not responsible for any damage, loss, or deterioration of luggage.

H) ASSIGNMENT AND TRANSFER: The rights granted to the client by the tourism services contract may be assigned or transferred to other persons up to 30 days before the departure date, provided that the transport provider, hotelier, or service provider does not oppose it, and the passenger notifies the company of this decision in writing at least 30 days before the departure date. In cases where passengers are of different ages (adults-children), the price will be adjusted according to the current rates at the time of the request. In all cases of assignment or transfer, the Travel Agency may charge a fee of 10% of the agreed amount. Due to international security regulations, tickets forming part of the air and/or maritime transport contract are non-transferable to third parties, as are any services that, due to the service provider's regulations, do not permit such transfer.

I) RESPONSIBILITY:

1. This company may act as a wholesaler or retailer, depending on the case; but it will always act as an intermediary in the reservation or contracting of the various services related to and included in the respective tour or service booking: hotels, restaurants, means of transport, or other providers. Nevertheless, responsibility is determined in accordance with the provisions set forth in Law 18,829, its regulatory Decree 2172/82, Resolutions of the Ministry of Tourism and Sports of the Nation, and modifications where applicable, Law 24,240, and the Civil and Commercial Code (CCCN).
    

2. This company is not responsible for unforeseeable events or force majeure, weather phenomena, natural disasters, pandemics and epidemics, or situations of military conflict that occur before or during the development of the tour and prevent, delay, or in any way obstruct the total or partial execution of the services committed by this company, all in accordance with the provisions of the Civil and Commercial Code of the Nation. The Agency will inform the passenger in the event of conflict situations that may affect the destination location, and the passenger, duly informed, will decide personally whether to proceed with the trip or not. It is made clear that any trip is subject to the sanitary and/or immigration regulations of the country of origin and destination at the exact time the trip is to begin or end. It is expressly stated that this company does not form any economic group nor does it have any association with shipping companies, airlines, hotels, excursion organizers, contests, promotions, resorts, or other tour organizers, either in the country or abroad, nor with the retail travel agency that markets its services and/or products.
    

3. Passengers are required to purchase travel assistance according to their age range and the geolocation of the chosen destination, which must cover the entire duration of their stay in accordance with the trip and the minimum service values required at the destination. The passenger must check if there are special requirements for travel assistance in their destination. Failure to do so means they personally assume all risks of any nature that may arise regarding their person, their belongings, and/or third parties. Any travel assistance, even if not purchased through this travel agency, must cover the "pandemic" contingency for assistance and cancellation or suspension of the trip.
    

4. The personal data contained in travel reservations contracted through this company is processed in accordance with Law 25,326 and will be retained for the minimum necessary period. Only data essential to complete the chosen service reservations will be disclosed. Regarding personal data: the data subject has the right to access their data free of charge at intervals no less than six months, unless they prove a legitimate interest (cf. Art. 14, paragraph 3, Law No. 25,326). The National Directorate for the Protection of Personal Data is responsible for addressing complaints and claims related to non-compliance with personal data protection regulations. The data subject may, at any time, request the removal or blocking of their name from any databases where their data is stored. In any communication for advertising purposes conducted by mail, phone, email, internet, or any other remote means, it must be clearly and prominently stated the possibility for the data subject to request the total or partial removal or blocking of their name from the database. Upon request, the name of the person or user responsible for the database that provided the information must be disclosed.

 

J) ALTERATIONS OR MODIFICATIONS:

1. Service providers reserve the right, for technical, operational, and/or force majeure reasons - including epidemic or pandemic causes and sanitary and immigration measures of the different countries where the tourist service is provided - to alter, either partially or totally, the daily itinerary and/or the services included in the tour, before or during its execution.
    

2. Unless expressly stated otherwise, the specified hotels may be changed for another of equal or higher category within the same urban area at no extra charge to the passenger. Regarding these variations, as long as they are made for reasons of better comfort, service, and/or force majeure, the passenger will not be entitled to any compensation.
    

3. The travel agency has the right to cancel any tour when any of the circumstances specified in Article 24 of Decree No. 2182/72 occur.
    

4. Once the trip has begun, suspension, modification, or interruption of services by the passenger for personal reasons of any kind will not give rise to any claim, refund, or reimbursement. Interruption of services caused by the passenger will incur costs. In all cases, the travel agency is committed to providing technical assistance so the passenger can continue their journey in the best possible conditions according to the extent of the service. The passenger must assume the costs for early return in accordance with the penalties charged by the airlines.
    

K) ARBITRATION CLAUSE:

Any issue arising from the celebration, fulfillment, breach, extension, or termination of this agreement may be submitted by the parties to the resolution of the National Consumer Arbitration Service, specifically the Tourist Arbitration Service implemented by Resolution 65/2018. In this regard, see: https://www.produccion.gob.ar/tramites/sistema-nacional-de-arbitraje-del-consumo-50052 and/or the Arbitration Court of the Argentine Federation of Travel and Tourism Companies and/or the Arbitration Courts functioning in their respective Regional Associations, as long as they are established. In case of submission to this jurisdiction, the contracting parties are subject to and accept all the conditions established by the Arbitration Court's Regulations, which will be provided by it in due course.

L) APPLICABLE RULES: This agreement, and in the case of the provision of services, shall be governed by these general conditions, Law No. 18.829, its regulatory decree, and related regulations, as well as the Civil and Commercial Code of the Nation and the Consumer Protection Law, known to both parties. All documentation generated in favor of the passenger and delivered to the Agency as a result of the trip shall constitute the Travel Contract, and is confidential information, protected by the Personal Data Protection Law – Law 25.326. In air travel matters, the stipulations of the Aeronautical Code, Montreal Convention, and Resolution 1532/98 M.E.O. and S.P. apply. Regarding payments, the Communications from the BCRA regarding foreign exchange transfers to the exterior in force at the time, as well as the rules of the Civil and Commercial Code of the Nation regarding obligations to pay money when dealing with legal tender or to provide things when dealing with foreign currency, apply.

M) ACCEPTANCE OF THE TERMS OF THE CONTRACT: The act of making the payment for the registration fee or reserving the trip implies, both by the agency and by the passenger(s), full knowledge and total agreement with these General Conditions. All services offered are subject to the modalities, cancellation conditions, and/or refunds established by the tour operators, airlines, and, primarily, the health regulations set by the governmental and/or immigration authorities of each destination, whether domestic or international, all of which are detailed prior to purchase in each specific offer. These general conditions are communicated in person, or via digital means (email, WhatsApp), or any other method agreed upon by the parties for the contract, and are also published on the website www.dantraveltours.com, as provided by Article 4 of Law 24.240, amended by Article 169 of Decree 27/2018 and Resolution 915-E/2017. DANTRAVEL EVT. Leg. 177.24, with its registered office at Defensa 975, PB 08, Tel. +54 11 53785488, email: dantravelturismo@gmail.com, CUIT 27-32146812-3.

The parties use communication and information techniques, as per Article 1106 of the Civil and Commercial Code, and the implementation of the travel contract will be done in person or by electronic means, as authorized by Article 287 of the Civil and Commercial Code, according to the contracting method chosen by the parties.

It is part of the terms of this contract that the offer is subject to the relevant governmental and/or health authorizations, both domestic and/or foreign, in effect at the start or end of the trip/stay. Airlines, shipping companies, and other service providers linked to your trip may implement protocols that passengers must necessarily follow, which will be communicated before the start of the trip/stay. The passenger must pay attention to the dynamic information provided by the authorities of the different destination countries.

N) NON-COMPLIANCE: In the event of an actual discrepancy between the services offered and the services contracted, the passenger may contact the Ministry of Tourism of the Nation, located at Suipacha 1111, Autonomous City of Buenos Aires, Tel.: 4316-1600 and/or the National Consumer Defense Directorate, Julio A. Roca 651, Autonomous City of Buenos Aires, and/or the relevant Consumer Offices according to their place of residence.

If the tourist services aren’t as you’ve paid for, you’re allowed to contact Argentina Tourist Authority, at 1111 Suipacha St., 7th floor, Buenos Aires, Argentina, or Consumer Defense Bureau at Julio A. Roca 651, Ciudad Autónoma de Buenos Aires (cf. Law 25.651), or to the corresponding consumer offices according to your address.